SiteGround are a trusted hosting partner and do an amazing job with their super-quick support and super-optimised servers.
The results on this page are based on tests with real accounts on 12 of the most popular web hosts on the market: Bluehost, HostGator, iPage, Fatcow, Justhost, AsmallOrange, InMotion, WebhostingHub, Arvixe, GoDaddy, GreenGeeks and A2Hosting.
Page load time
A critical factor in both user experience and optimisation is the time taken to load your web pages. The average industry loading time is 4.7 seconds, whereas Siteground's loading time without caching enabled is 1.7 seconds, and with caching enabled is 1.3 seconds.
SiteGround have used Pingdom to test the loading time of identical WordPress websites hosted on the 12 different hosting companies. The faster loading result for SiteGround was achieved with the SuperCacher switched on for the website. SuperCacher is also available for Joomla websites.
Many of our growing customers have busy sites, so being able to manage high numbers of concurrent connections when needed is an important factor in recommending a shared hosting provider.
In a two-minute period the industry average number of site visits that can be managed is 2852 without caching, SiteGround handle three times as many - 8276 without caching - and over 230,000 with caching enabled. More than enough to manage most traffic spikes you might experience.
Apart from loading speed, SiteGround have tested how many hits can be successfully handled in two minutes by each of the 12 accounts with the same test WordPress website. The test was done with the help of the Siege testing and benchmark utility. The higher number of handled hits by SiteGround was achieved with the SuperCacher switched on for the website.
SiteGround proactively patch at the server level to prevent known exploits against the main software applications including WordPress and Joomla.
Protecting you from your neighbours
SiteGround were the pioneers in applying effective account isolation mechanisms to the shared hosting environment. This means that if an account on the shared hosting environment is compromised, the rest of the accounts on the server are not put at risk.
Nowadays, most of the shared hosts apply similar techniques but it is still possible to see an environment that is not properly isolated in many shared hosting environments.
SiteGround offer telephone, ticket-based and live chat support 24/7/365. Out of the 12 hosting providers reviewed, 4 companies had over 10 minutes wait time, and only two others picked up immediately. 90% of hosting providers also do not have a non-US phone line.
In our experience, when you call on the phone you usually have a pressing issue. Having your call picked up immediately is really important. Unfortunately this does not happen everywhere, and therefore we chose SiteGround based on our own experiences which echoed these findings.
If you prefer live chat to telephone, SiteGround have outstanding response times and resolution times, unrivalled in the industry. SiteGround contacted the LiveChat of the 12 tested companies and their own system with one and the same simple request and recorded how much time was need for the issue resolution including the wait time before the chat was picked up.
2 of the tested companies have no facility for chat support! On averate the time waiting for a chat agent to pick up was 10 minutes, with a resolution time of 21 minutes. Only four other hosting providers had an average resolution time of under 10 minutes.
Got a more complex issue? Ticket resolution time by SiteGround is far superior to many other hosting providers. Each company was asked 3 questions over their ticketing systems: one general, one WordPress related and one Joomla related. The first response time and the resolution times were averaged for each company base on these three questions.
SiteGround's average first reply is within 8 minutes. The average Industry first reply is nearer to 8 hours. Only two other companies are below 1 hour. No other company is below 10 minutes! Only SiteGround and 4 other companies resolved all the three issues. The average industry resolution time was 11 hours, whereas SiteGround's average resolution time was 31 minutes.
Get started with your SiteGround shared hosting account today!